Scanning for your device in the app

After mounting and powering the device, you connect it to your Avia account using the mobile app. The app finds your device over the local network — not Bluetooth.

Before you scan

  • The device must be powered on and have an Ethernet cable plugged in — this is required for initial detection even if you plan to use Wi-Fi

  • Your phone must be connected to the same network as the device (same Wi-Fi network or same switch)

  • You should be logged into the Avia app with your account credentials

Wi-Fi users: You still need to start with Ethernet connected. The app will tell you exactly when to unplug it during the Wi-Fi setup flow.

Steps

  1. Open the Avia app

  2. Tap Scan for Device on the welcome screen (or go to Devices → +)

  3. The app will search for Avia devices on the network

  4. Your device will appear — identified by its serial number (printed on the label on the device)

  5. Tap it to begin the setup wizard

  6. Follow the prompts to choose your network method (Ethernet, Wi-Fi, or PoE) and complete configuration

Wi-Fi setup flow

If you select Wi-Fi in the setup wizard, the app will walk you through:

  1. Select your 2.4 GHz network from the list (or enter the SSID manually)

  2. Enter the Wi-Fi password

  3. When prompted, unplug the Ethernet cable — the device will reboot and connect via Wi-Fi

  4. Wait for the app to re-detect the device on the Wi-Fi network

Do not unplug Ethernet before the app prompts you — the app controls the timing.

Troubleshooting scan issues

  • Confirm the device is powered on (LED is active)

  • Confirm Ethernet is plugged into the device and into the same network as your phone

  • Confirm your phone is on the same network (not on a separate guest network or different VLAN)

  • Move closer to the router or access point if signal is weak

  • See Device not found in app for further steps

Linking to a location

During setup, the app will ask you to link the device to a store location. Select the correct store from the list. If the location hasn't been created yet, set it up in the dashboard first — see Adding a store / location.

Need help?

If the app cannot find the device after checking the power, network connection, and phone connection, contact Avia support at support@retailogists.com.

When contacting support, include:

  • Store name

  • Device serial number

  • Connection method: Wi-Fi, Ethernet, or PoE

  • A screenshot of the app screen

  • Whether the device lights are on, blinking, or off