Choosing the right mount, height, and completing the physical install.

Physical Installation

Ceiling vs. wall mount guide

Height & coverage table

Step-by-step installation walkthrough

Common installation mistakes to avoid

Changelog

What Avia is and how to prepare for installation.

Getting Started

What is Avia & how it works

What's in the box

Tools you'll need

Before you begin checklist

Multi-store comparison

Guides for installing, powering, connecting, and checking your Avia device.

Device & Installation

Configuring the device digitally via the Avia mobile app.

App Setup & Detection

Scanning for your device in the app

Entering the installation height

Device not found in app

Wrong height entry causing bad counts

All power and network configuration options.

Power & Connectivity

DC adapter setup

Ethernet setup

PoE (Power over Ethernet) setup

Wi-Fi setup

5 GHz network won't work

LED Status Guide

Device is Offline

Set up store locations, assign devices, configure opening hours, and manage multiple stores.

Stores Management

Setting Up a Store in Avia

Understand Avia metrics, traffic data, heatmaps, conversion rate, and Labor Efficiency.

Dashboard & Analytics

Dashboard overview

Using Date Ranges & Filters

Footfall & traffic metrics explained

Understanding the Traffic Heatmap

Conversion rate & dwell time

Missed Opportunity

Labor Efficiency

Device is Online but No Traffic is Showing

Connect Avia with Shopify, POS data, and external reporting tools.

Integrations & API

POS & Shopify integration

Connecting Avia to Shopify

REST API & authentication

How can we help you?

Help Center

Improved

Fixed

Beta

Maintenance

avia

In Review

Planned

In Progress

Completed

Rejected

High Priority

Low Priority

Backlog

Next up

Done

Main Roadmap

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