Before installation, gather the following tools. Having everything ready will make installation faster and smoother.<h2 id="reiis3te2li" data-toc-id="reiis3te2li">Required tools</h2><ul><li>Marker or pencil — to mark drilling points</li><li>Measuring tape — to measure installation height</li><li>Drill — for mounting on ceilings or walls</li><li>Ladder or step stool — to safely reach your installation spot</li><li>Screwdriver — to secure screws</li><li>Screws &amp; anchors — included with your device</li></ul><h2 id="izorswb78mx" data-toc-id="izorswb78mx">Network requirements</h2>You will also need one of the following:<table style="minWidth: 50px"><colgroup><col><col></colgroup><tbody><tr><td colspan="1" rowspan="1">Option</td><td colspan="1" rowspan="1">What you need</td></tr><tr><td colspan="1" rowspan="1">Wi-Fi</td><td colspan="1" rowspan="1">Your 2.4 GHz network name (SSID) and password — 5 GHz is not supported</td></tr><tr><td colspan="1" rowspan="1">Ethernet</td><td colspan="1" rowspan="1">An available port on a network switch and an Ethernet cable</td></tr><tr><td colspan="1" rowspan="1">PoE</td><td colspan="1" rowspan="1">A PoE-enabled switch and an Ethernet cable</td></tr></tbody></table>

Tools you'll need

Changelog

What Avia is and how to prepare for installation.

Getting Started

What is Avia & how it works

What's in the box

Before you begin checklist

Multi-store comparison

Guides for installing, powering, connecting, and checking your Avia device.

Device & Installation

Configuring the device digitally via the Avia mobile app.

App Setup & Detection

Scanning for your device in the app

Entering the installation height

Device not found in app

Wrong height entry causing bad counts

Choosing the right mount, height, and completing the physical install.

Physical Installation

Ceiling vs. wall mount guide

Height & coverage table

Step-by-step installation walkthrough

Common installation mistakes to avoid

All power and network configuration options.

Power & Connectivity

DC adapter setup

Ethernet setup

PoE (Power over Ethernet) setup

Wi-Fi setup

5 GHz network won't work

LED Status Guide

Device is Offline

Set up store locations, assign devices, configure opening hours, and manage multiple stores.

Stores Management

Setting Up a Store in Avia

Understand Avia metrics, traffic data, heatmaps, conversion rate, and Labor Efficiency.

Dashboard & Analytics

Dashboard overview

Using Date Ranges & Filters

Footfall & traffic metrics explained

Understanding the Traffic Heatmap

Conversion rate & dwell time

Missed Opportunity

Labor Efficiency

Device is Online but No Traffic is Showing

Connect Avia with Shopify, POS data, and external reporting tools.

Integrations & API

POS & Shopify integration

Connecting Avia to Shopify

REST API & authentication

How can we help you?

Help Center

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Beta

Maintenance

avia

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Planned

In Progress

Completed

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High Priority

Low Priority

Backlog

Next up

Done

Main Roadmap

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Option	What you need
Wi-Fi	Your 2.4 GHz network name (SSID) and password — 5 GHz is not supported
Ethernet	An available port on a network switch and an Ethernet cable
PoE	A PoE-enabled switch and an Ethernet cable