Before you begin checklist

Run through this checklist before starting installation.

Device & tools

• Avia device unboxed — Avia device, mounting bracket, screws & anchors, DC power adapter all present

• Marker/pencil, measuring tape, drill, ladder, and screwdriver on hand

Location

• Mounting position identified — above the entrance, centered over the walkable path

• Mounting height confirmed — between 2m and 5.5m from the floor

• Clear sightline downward — no permanent obstructions (signage, shelving, columns) in the detection zone

• Power source within cable reach — nearby outlet, or accessible Ethernet/PoE port

Network

• Wi-Fi: 2.4 GHz network SSID and password available (5 GHz is not supported), or

• Ethernet or PoE port available and accessible

App

• Avia app downloaded on your phone (App Store or Google Play)

• Logged in with your Avia account credentials

• Phone is on the same network as the Ethernet cable you will plug into the device

Once all boxes are ticked, you're ready to install.

Need help?

If you are not sure whether the store is ready for installation, contact Avia support at support@retailogists.com.

When contacting support, include:

• Store name

• Device serial number, if available

• Planned installation location

• Planned connection method: Wi-Fi, Ethernet, or PoE

• Photos of the entrance area