Plans & billing

How Avia billing works: a refundable $250 deposit per device, 30 days free, then $49/month via Shopify.

This guide explains how you're billed for Avia devices — from your first subscription through adding devices, pausing a location, or cancelling. Billing runs through Shopify's own billing system, so charges appear on your regular Shopify invoice — no separate bills or payment methods to manage.

🔵 Info callout: You only pay for active devices. Every device gets 30 days free from the day you order it, then $49/month. Pause a device anytime to stop its charges. All pricing is in USD.

Pricing at a glance

Action

Cost

When it takes effect

Order a new device

$250 one-time deposit (refundable on return)

Immediately — ships right away

First 30 days per device

Free

Starts on the order date

Ongoing per active device

$49/month

Automatically, after the 30-day trial

Pause a device

No charge going forward

Current cycle still billed; next cycle is free

Resume a paused device

$49/month resumes immediately

No new free trial

Cancel entire subscription

No further charges

All licenses go inactive; devices stop collecting

Return a device

Deposit refunded

On receipt by Avia

How billing works

  • Merchants on Shopify (with or without Shopify POS): everything happens directly within Shopify. Devices are ordered from within the Avia app and charges run through Shopify billing.

  • Merchants not on Shopify: billing is managed directly with Retailogists through the Avia portal.

Subscribing for the first time

Before you can order devices, Shopify shows a standard approval screen for the monthly device subscription. You're not charged anything at this step — it simply authorizes Avia to bill your store for devices you add going forward. Once approved, you can order your first device(s).

Ordering or adding a device

Whether it's your first device or your fifth:

  1. You pay a $250 deposit per device at checkout.

  2. You provide shipping details for the device.

  3. The device ships and a license is created for it.

  4. The 30-day free trial starts from your order date — no monthly fee until it ends.

  5. When the device arrives, register it to a store in the Avia app for Shopify, and it starts collecting data immediately (free during the trial).

There are no plan tiers — order as many devices as you need. Each one bills independently, on its own 30-day trial clock and its own monthly fee.

After the free trial

30 days after you order a device, its license automatically becomes billable at $49/month. Charges are metered daily in the background and rolled into a single charge on your normal Shopify invoice — you won't see separate daily line items.

Pausing a device

To temporarily stop using a device (for example, a store that closes for a season), pause its license from the Billing page in the Avia app for Shopify instead of cancelling:

  • This cycle: you're billed as normal for the rest of the current cycle, and the device keeps collecting data until the cycle ends.

  • Next cycle: billing stops, the device is automatically unregistered from its store, and it stops collecting data.

  • Resuming: resume anytime. Billing restarts immediately at $49/month (there's no second free trial). After resuming, reassign the device to a store in the app to start collecting data again.

Pausing is how you "turn off" a single device without losing it — you keep the license, stop paying, and bring it back when ready

Cancelling

There's no separate per-device cancel step. To stop paying for a single device, pause it (see above); left paused, it stays inactive with no further charges. If you no longer want the physical device, return it and your $250 deposit for that device is refunded.

To cancel your whole subscription (all devices at once), remove the Avia app from Shopify:

  1. In your Shopify admin, click Settings.

  2. Select Apps and sales channels.

  3. Find Avia – POS Store Analytics and click it.

  4. Click Delete, then confirm.

You can also cancel from Shopify's own subscription/billing settings. Either way, Shopify stops the recurring charge and you won't be billed again.

🟡 Warning callout: Cancelling the whole subscription makes every device license inactive — all devices stop collecting data until you reinstate the subscription. To keep some devices running and stop others, pause the individual licenses instead.

Billing cycle & invoicing

Each device's billing cycle runs in 30-day increments from the date it started being billed. Usage is tracked daily and combined into a single monthly charge per store on your normal Shopify invoice. All pricing is in USD.

Merchants on an older flat-rate license plan (a legacy plan predating this model) may see different behavior on a few points — contact support if you're unsure which plan you're on.

  • Getting started with Avia on Shopify

  • Managing who can access Avia

  • Using Avia without Shopify

The device deposit

The $250 deposit is refundable when you return the device to Avia

Related articles

  • Getting started with Avia on Shopify

  • Managing who can access Avia

  • Using Avia without Shopify

Need help?

Billing questions? Contact Avia support at avia.support@retailogists.com and include:

  • Store or company name

  • Whether you're billed through Shopify or directly

  • The charge or invoice in question