Who can access Avia, plans and billing, and setups with or without Shopify.

Account, billing & access

Access is controlled through Shopify permissions, here's how it works.

Managing who can access Avia

How Avia billing works: a refundable $250 deposit per device, 30 days free, then $49/month via Shopify.

Plans & billing

Changelog

What Avia is and how to prepare for installation.

Getting Started

What Avia is, how the device, app, and dashboard work together, and what data it captures.

What is Avia & how it works

Check every item included with your Avia device before starting installation.

What's in the Avia box

Confirm device, location, network, and app requirements before installing Avia.

Before you begin: Avia installation checklist

Guides for installing, powering, connecting, and checking your Avia device.

Device & Installation

Registering your device and calibrating detection, with or without the mobile app.

Device setup & calibration

The Wi-Fi setup path: find your device with the mobile app and configure the connection.

Connecting Avia device via Wi-Fi

Measure and enter the height correctly so Avia can calibrate detection.

Entering the installation height

What to check when the app scans but can't find your device.

Avia device not found in the app

Fix systematically high or low traffic counts caused by a miscalibrated height.

Wrong height entry causing inaccurate counts

Choosing the right mount, height, and completing the physical install.

Physical Installation

Which mount type fits your entrance, and the requirements for each.

Ceiling vs. wall mount: choosing where to install your Avia device

The supported 2m to 5.5m height range, how much each height covers, and how to measure it.

Avia mounting height & coverage table

The full physical installation, from choosing the mounting spot to confirming the device is on.

Installing your Avia device step by step

The nine most frequent installation issues and how to prevent each one.

Common Avia installation mistakes to avoid

All power and network configuration options.

Power & Connectivity

Plug your Avia device into a standard wall outlet using the included DC adapter.

Powering your Avia device with the DC adapter

A stable wired data connection with power from the DC adapter. No mobile app needed.

Ethernet + DC adapter setup for your Avia device

The recommended setup: one Ethernet cable for both power and data, no mobile app needed.

Powering your Avia device with PoE (Power over Ethernet)

Connect your Avia device to a 2.4 GHz Wi-Fi network. The only setup that needs the mobile app.

DC adapter + Wi-Fi setup for your Avia device

What stable, blinking, or missing indicator lights mean, and what to do for each.

Avia device LED status guide

Get your device back online by checking power, lights, and network connection.

Avia device is offline

PoE, Ethernet + DC, or DC + Wi-Fi: which setup fits your store, and why we recommend PoE.

Choosing your Avia device connection type

Managing stores, understanding your dashboard, and Avia on Shopify POS.

Using Avia

The staff-facing Avia view on Shopify POS.

Avia on Shopify POS

What store staff see in the Avia POS extension, and how it differs from the admin app.

Avia on Shopify POS: the staff view

Set up store locations, assign devices, configure opening hours, and manage multiple stores.

Store management

Assign your device to the right store with the correct serial number, height, hours, and Shopify link.

Setting up a store in Avia

Understand Avia metrics, traffic data, heatmaps, conversion rate, and Labor Efficiency.

Dashboard & Analytics

A tour of every dashboard section: KPIs, demographics, heatmap, forecast, and daily table.

Avia dashboard overview

Control which store, period, and metric the dashboard shows.

Using date ranges & filters

Unique Visitors vs Total Traffic, and why deduplication changes your conversion rate.

Footfall & traffic metrics explained

Read the heatmap to find peak hours, slow periods, and staffing opportunities.

Understanding the traffic heatmap

How Avia calculates conversion and session duration, and what moves each metric.

Conversion rate & dwell time

How Avia quantifies revenue left on the table across traffic, conversion, and AOV.

Understanding Missed Opportunity

See when stores were overstaffed or understaffed relative to actual customer demand.

Understanding Labor Efficiency

Fix an online device that shows no dashboard traffic: filters, store setup, and assignment.

Device is online but no traffic is showing

Compare stores or store groups side by side across every Avia metric.

Comparing stores in the Avia dashboard

Connect Avia with Shopify and the platforms your stores already use.

Integrations

Avia is built within Shopify: install the app and traffic, sales, and inventory data connect.

Avia & Shopify

Programmatic access to all your Avia data: API keys, authentication, and reporting pipelines.

API & developers

Programmatic access to all your Avia data for BI tools, reports, and custom workflows.

Avia API overview

Give Claude or ChatGPT read-only access to your Avia store data using the MCP connection