Wi-Fi setup

Wi-Fi is the most flexible connectivity option. The setup is done through the Avia app after the device is physically mounted.

Important: 2.4 GHz only

Avia devices support 2.4 GHz Wi-Fi only. 5 GHz is not supported. If your router broadcasts both bands under one combined SSID, the device may fail to connect — ask your IT team to separate the SSIDs by band, or create a dedicated 2.4 GHz network.

Before you start

Even for Wi-Fi setups, you need to start with Ethernet and DC power both connected. The app uses the Ethernet connection to find the device initially, then guides you through switching to Wi-Fi.

Setup steps (in the Avia app)

  1. Mount the device and connect both the DC adapter and an Ethernet cable

  2. Open the Avia app and tap Scan for Device — ensure your phone is on the same network

  3. Select your device when it appears

  4. In the setup wizard, choose Wi-Fi as your network method

  5. Select your 2.4 GHz network from the list (or enter the SSID manually if it doesn't appear)

  6. Enter your Wi-Fi password

  7. When the app prompts you, unplug the Ethernet cable

  8. Confirm in the app — the device will reboot and connect via Wi-Fi

  9. Wait for the app to re-detect the device over Wi-Fi (30–60 seconds)

Do not unplug Ethernet before the app tells you to — the app controls the switch-over timing.

After setup

Once connected via Wi-Fi, you can remove the Ethernet cable permanently. The DC adapter stays connected for power.

Network requirements

Setting

Requirement

Band

2.4 GHz only

Security

WPA2 (WEP not supported)

DHCP

Required

Captive portal

Not supported

Power draw

The device consumes between 3W and 6W. A standard outlet via the included DC adapter is sufficient.

Signal strength

If the entrance is far from your router, weak signal causes intermittent dropouts and data gaps. Consider adding a Wi-Fi access point near the entrance, or switching to Ethernet/PoE for a more reliable connection.

Need help?

If the device cannot connect to Wi-Fi after checking the network name, password, and 2.4 GHz compatibility, contact Avia support at support@retailogists.com.

When contacting support, include:

  • Store name

  • Device serial number

  • Wi-Fi network type, if known

  • Whether the Wi-Fi network is 2.4 GHz or 5 GHz

  • A screenshot of the error or setup issue, if available