Ethernet setup

Ethernet provides a stable wired connection for your Avia device. In this setup, Ethernet carries data only — you'll still use the DC adapter for power.

What you'll need

  • An Ethernet cable or a longer one if needed — standard Cat5e or Cat6

  • Available port on a network switch or router

  • DC adapter for power

Steps

  1. Mount the device and connect the DC adapter first (see DC adapter setup)

  2. Plug one end of the Ethernet cable into the device's Ethernet port

  3. Run the cable to your network switch or router

  4. Plug the other end into an available port on the switch

  5. The device will automatically detect the wired connection during app setup

During app setup

When configuring the device in the Avia app, select Ethernet as the connection type. The app will verify the connection is active before completing setup.

Notes

  • Ethernet takes priority over Wi-Fi when both are connected

  • Use Cat5e or Cat6 cable — Cat3 is not supported

  • Maximum recommended cable run: 90m (standard Ethernet spec)

  • If the switch requires VLAN configuration, contact your IT team — the device uses standard DHCP

Need help?

If the device does not connect through Ethernet after checking the cable, router, and power connection, contact Avia support at support@retailogists.com.

When contacting support, include:

  • Store name

  • Device serial number

  • A photo of the Ethernet and power setup

  • Whether the device lights are on, blinking, or off