DC adapter setup

The DC adapter is the simplest way to power your Avia device — it plugs into a standard wall outlet near the entrance.

What you'll need

  • The included DC power adapter (regional plug pre-attached)

  • A standard power outlet within cable reach of the device

Steps

  1. Locate the power port on the Avia device (on the side or rear of the unit)

  2. Plug the DC adapter's connector into the device

  3. Route the cable along the ceiling or wall to the nearest outlet — use cable clips to keep it tidy

  4. Plug the adapter into the outlet

  5. The device LED should light up within 30 seconds

Cable management tips

  • Route the cable along the edge of the ceiling or skirting board to keep it out of sight

  • Use cable clips (not included) to fix the cable against the wall or ceiling

  • Avoid running the cable where it could be pulled or tripped over

Power requirements

The DC adapter is auto-switching (100–240V, 50/60Hz) and works with any standard outlet worldwide. No voltage converter is needed.

Power draw: The Avia device consumes between 3W and 6W. A standard 5V/2A adapter is sufficient — no special circuit is needed.

Tip: If the outlet is on a switched circuit (e.g., controlled by a light switch), make sure it's always left on. The device needs continuous power to stay connected and collect data.

Need help?

If the device does not power on after checking the adapter, outlet, and cable connection, contact Avia support at support@retailogists.com.

When contacting support, include:

  • Store name

  • Device serial number

  • A photo of the power setup

  • Whether the device lights are on, blinking, or off