Device not found in app
If the Avia app scans but doesn't find your device, check the following.
The app finds devices over the network — not Bluetooth
Your phone and the Avia device must be on the same network at the same time.
Checklist before scanning
Device is powered on — LED should be active
Ethernet cable is plugged in — even for Wi-Fi setups, Ethernet must be connected during initial discovery
Phone is on the same network as the Ethernet cable is connected to — disable mobile data if needed, as some phones fall back to cellular even when Wi-Fi is connected
Need help?
If the app still cannot find the device after checking power, network connection, and phone connection, contact Avia support at support@retailogists.com.
When contacting support, include:
Store name
Device serial number
Connection method: Wi-Fi, Ethernet, or PoE
A screenshot of the app screen
Whether the device lights are on, blinking, or off