Connecting Avia device via Wi-Fi

The Wi-Fi setup path: find your device with the mobile app and configure the connection.

Info: The Avia mobile app is only needed for Wi-Fi setups. If your device is connected via PoE or Ethernet, skip the mobile app entirely: register the device by entering its serial number and installation height in the Avia app within Shopify, under the Store Management page.

For Wi-Fi setups, you connect the mounted, powered device to your Avia account using the mobile app. The app finds your device over the local network, not Bluetooth.

Before you start

  • The device is powered on (P light is on).

  • You have the Avia mobile app and you're logged in.

  • You know the name and password of the store Wi-Fi you want to use. It must be a 2.4 GHz network (Avia does not work on 5 GHz).

Steps

  1. On your phone or tablet, open your Wi-Fi settings and connect to the device's setup network — its name starts with HF followed by numbers (for example, HF048213). Password: hf123456.

  2. Open the Avia mobile app.

  3. Tap Scan for Device on the welcome screen (or go to Devices → +).

  4. When your device appears — identified by its serial number — tap it to start the setup wizard.

  5. The app scans for available Wi-Fi networks. When you find the 2.4 GHz network you want Avia to use, select it, enter its password in the app, and tap Next.

  6. Connect your tablet to that same Wi-Fi network — the one you want Avia to use — switching it off the HF setup network.

  7. Wait for the P and S lights on the device to stop blinking and turn solid. This means the device has joined the network.

  8. Confirm the two checkboxes:

    • Your tablet is connected to the Wi-Fi network you want Avia to use

    • The P and S lights are solid

  9. Tap Continue. The app shows Setup complete.

Troubleshooting scan issues

  • Confirm the device is powered on (LED is active)

  • Confirm your phone or tablet is connected to the device's HF… network.

  • Move closer to the router or access point if signal is weak

  • See Avia device not found in the app for further steps

Related articles

Need help?

If the app cannot find the device after checking power, network, and phone connection, contact Avia support at avia.support@retailogists.com and include:

  • Store name

  • Device serial number

  • A screenshot of the app screen

  • Whether the device lights are on, blinking, or off